At the start of the collaboration, we took over responsibility from a previous partner. Over time, the portals had grown organically, making their maintenance and further development increasingly complex. Kunlabora introduced structure with a clear vision: rationalize the existing software, ensure daily operations, and create space for new developments.
The challenge: combining stability and innovation
DELA needed a partner who could not only manage the existing digital landscape but also actively contribute ideas for optimization and renewal. The portals had grown functionally, but lacked a clear long-term architecture or lifecycle management. This made further development challenging and risky. Kunlabora found the right balance: stability where needed, evolution where possible. All guided by a human-centered approach and sustainable software development.
Our approach: a multidisciplinary team-as-a-service
We provided a dedicated team-as-a-service, composed of versatile developers who can flexibly work across front-end, back-end, devops, and dev-sec-ops. This approach guarantees continuity and ownership, following the principle: you build it, you own it, you run it. In addition, Kunlabora proxies also take on roles such as scrum master, business analyst, and tester. This way, we offer not only technical strength but also structure and process support. Through regular workshops with the business, we ensure deep insights, shared understanding, and clear analysis. For larger initiatives, we use service blueprints to strategically map out processes and touchpoints.
“In our collaboration with Kunlabora, I truly feel supported as a product owner. We form one close-knit team that thinks along, takes ownership, and always looks for the best solution, not just for today, but with tomorrow in mind. That involvement and open communication make all the difference for me.”
— Stéphanie Claes, Product Owner at DELA
Collaboration in one integrated scrum team
Within the project, Kunlabora works closely with DELA in an agile scrum setup. DELA provides a dedicated product owner who prioritizes andsteers from the business side, supported by internal business analysts. Kunlabora takes full responsibility for the rest of the team: development, testing, devops, and scrum management. Thanks to this clear division of roles, the collaboration flows smoothly with short feedbackloops and fast iterations. The close cooperation within one integrated scrum team fosters mutual trust, transparent communication, and a shared focus on impact.
Example: transition to a single signing partner
A concrete example of our collaboration is the transition to a new signing partner within DELA’s digital portals. Originally, two different partners were used for digital signatures, which created complexity in both management and usage. The scrum team handled the entire project: from analysis and stakeholder alignment to development, testing, and successful go-live. We also took the opportunity to simplify the codebase and improve testability. The result? A consistent solution for digital signing, reduced operational complexity, and a more maintainable system.
Conclusion: building sustainable digital solutions
The collaboration between DELA and Kunlabora shows how aclear vision, technical expertise, and an integrated scrum team can make a realdifference. By combining daily operations with structural improvements and targeted innovation, we ensure DELA’s digital portals remain reliable and future-ready. With a strong focus on collaboration, ownership, and continuous improvement, Kunlabora helps build sustainable digital solutions that are ready for what’s next.
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